Please quit sending how well do you like your LL/tenant to everyone | Voters

Please quit sending how well do you like your LL/tenant to everyone

under review

Tamara Reusse

I do not need my tenants to rate me. I dont want TT asking them this. I would like TT just to be a serious payment platform and work platform not a customer service ad. My tenants all think I am great but every time it asks them, I get a phone call with some tiny thing they need done after they rate me. Since switching to TT I have a 10 fold maintenance request after I get a rating. Most are for things like lightbulbs etc. Please stop asking my tenants these things and just be the platform for us to communicate. Thanks

May 6, 2025

Julia Moluf

Agreed!

Mark Anderson

Unfortunately, I have to agree. While the Client Relationship Manager in me wants to say no—because maintaining strong customer relationships and listening to their feedback is crucial—the potential cost to us as owners and managers is simply too high.

As a compromise, perhaps we can make it an optional feature in the renter’s portal, allowing tenants to leave a review only if they choose to go out of their way. That way, the option is still available for those who truly want to share their experience, but it won’t be a glaring red button that directly impacts our bottom line.

Liana Bruce

Agree. This feature has potential to produce unnecessary back and forth

Christine Rude

I agree. It clutters up my email with emails saying "xxx tenant sent you a message" I go to check it and its a stupid smiley face rating. Now if someone is actually trying to send me a message my first reaction is to ignore it because I assume its just someone submitting a rating. Really irritating. Please stop.

Chris Wells

I agree. Stop this please.

Emily Nichols

I agree. The check ins also come in as a "message", and the messaging system needs some improvements to be more functional. I spend more time making sure there isn't a request there than it should take because the system is often glitchy or difficult to access. There is enough to do without managing fake messages and check Ins. They can submit a maintenance request if they need something, or contact me directly. I'd rather not have check ins each month.

Steve Karlson

I 100% agree. Please end this check-in and rating stuff. This isn’t social media. We don’t need it

Sarah B

I agree. Please turn this off - and all other promotional emails from TT. If you're going to send emails on MY behalf (ie. Renters Insurance), I would like copies of what you are sending. This is spammy and not what my tenants signed up for.

James L.

I agree, this feature should have the option to be turned off.

Eve Gleason

I like the feature but agree it would be okay to have an option to turn it off. If I were to get anything other than a smiley face, I would want to follow up with a call to my tenant to ask if there was an issue I could work with them on resolving.

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