Please quit sending how well do you like your LL/tenant to everyone | Voters

Please quit sending how well do you like your LL/tenant to everyone

under review

Tamara Reusse

I do not need my tenants to rate me. I dont want TT asking them this. I would like TT just to be a serious payment platform and work platform not a customer service ad. My tenants all think I am great but every time it asks them, I get a phone call with some tiny thing they need done after they rate me. Since switching to TT I have a 10 fold maintenance request after I get a rating. Most are for things like lightbulbs etc. Please stop asking my tenants these things and just be the platform for us to communicate. Thanks

May 6, 2025

Nick Hegarty

I like the feature. I would prefer it was optional

Lynda Luck

agreed

Rentechs Team

The largest issue is that TT needs to provide a log and control of all tenant contact to the Landlord instead of doing whatever TT wants to do. TT doesn't have the risk of being in court, the Landlord does.

Joseph Martella

I actually like the checkins.  I think that they can be beneficial during an eviction proceeding.  When you go into eviction the tenant always says how horrible the unit is.  I can show a bunch of smiley faces.  If the unit was so horrible, why did you give happy faces during your monthly check-ins?  
It also helps with wear and tear on the unit.  If the tenants had the monthly opportunity to report things and didn't then you can argue they are more liable for the damages as they didn't report.  They cannot say they didn't know.
Even without the check-ins I get maintenance requests for changing HVAC filters even though it has been explained to them that is their responsibility and is in the lease.
Perhaps each landlord can turn on/off?
I think the annoying feature is that it shows in messages and I receive a text that the tenant sent me a message, which give me a "what now" feeling just to see a smiley face.  That is annoying.  Which they can stop that.

Faith Tarbert

Joseph Martella, agreed. We just went through an eviction proceeding, and the tenant was awarded a court hearing because she claimed we were horrible landlords, and liars to boot. The thing is, we have ten months of smiley face check-ins, even after she stopped paying rent...
I was looking forward to presenting this at the initial hearing, but when we return for damages, this will be more ammunition. 
TT, please keep the check-ins, just don't send me a message saying the tenant checked in. That part is useless, and I don't need an extra notification.

Carter Smithhart

If it was configurable on how frequently it asked, that seems like a great feature. And also being able to turn off for a given lease.

Steve Holland

Please make this an OPTIONAL feature that landlord can select. I agree the smiley faces coming in as messages are annoying.

Lowen Mgmt

I agree, this is a nuisance to tenants and to landlords. PLEASE create a way to turn this off.

Bob Boothroyd

Amen. The platform is more like a self-promotion environment than a business platform. Disappointing, especially when we are paying for it.

KCB Realty and Management

I do like.... that it tells the tenant how they are doing... because it lets me stay alert... but not ALL the time....

David Dai

Agreed, it's a useless function.

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