Please quit sending how well do you like your LL/tenant to everyone | Voters

Please quit sending how well do you like your LL/tenant to everyone

under review

Tamara Reusse

I do not need my tenants to rate me. I dont want TT asking them this. I would like TT just to be a serious payment platform and work platform not a customer service ad. My tenants all think I am great but every time it asks them, I get a phone call with some tiny thing they need done after they rate me. Since switching to TT I have a 10 fold maintenance request after I get a rating. Most are for things like lightbulbs etc. Please stop asking my tenants these things and just be the platform for us to communicate. Thanks

May 6, 2025

Sondra Byers

I agree, what is this helping? If the tenant has a problem, they should know to reach out to the landlord. If they have a maintenance problem they have that spot to fill out a request. This gets to be notification fatigue because I get all these notifications of the unread messages that are just them checking in. Then it makes me think that I don't have to look at my messages and I might miss something important.

Cindy Ng

I can not agree more! My tenant sends me maintenance requests for minor things every month because they are prompted to rate me and asks if they are needing maintenance. I believe this is to sell their maintenance program. It is a bit annoying. I'd like it to stop.

Ray Van

TurboTenant where are you guys at with this request? I just joined this platform, hoping you guys listen to your users. Looks like several of us are requesting to be able to toggle it as a landlord.

J J

Based on the reviews apparently you guys aren't stopping it fast enough. Just saying.

Craig Borghesani

Yes to making this a LANDLORD option to turn off/on.

Reidun Crowley

Agree, turn off the review

Scott Schaper

This needs to be user controllable.

Jason Grindstaff

I agree, we need a way to turn off this option.

Julia Moluf

Agreed!

Mark Anderson

Unfortunately, I have to agree. While the Client Relationship Manager in me wants to say no—because maintaining strong customer relationships and listening to their feedback is crucial—the potential cost to us as owners and managers is simply too high.

As a compromise, perhaps we can make it an optional feature in the renter’s portal, allowing tenants to leave a review only if they choose to go out of their way. That way, the option is still available for those who truly want to share their experience, but it won’t be a glaring red button that directly impacts our bottom line.

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