As a point of comparison, TurboTenant's entirely 100% free competitor Innago has had this for years. I get that storage costs money, so make this a premium feature if you have to.

Would also request to have the Landlord have the ability to add photo/video after the Tenant submits the request. Right now, it says "Editing is not available in tenant created requests". IE my tenant texted me a pic/video and I want to upload, I am unable to

Tenants are not currently able to add photos or videos when completing a maintenance request on the app version.